AI+ Customer Service™ eLearning

Enhance Customer Experiences: Employ AI-Powered Service Solutions

• Customer-Centric AI: Redefine service workflows with AI-powered personalization

• Practical Execution: Implement automation tools to optimize CX and satisfaction

• Ethical AI Integration: Covers trust-building and responsible AI practices

• Competitive Edge: Learn to enhance communication and service delivery at scale

1. Course Introduction Preview Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
   • 1.1 Overview of AI
   • 1.2 Relevance of AI in Customer Service
   Module 2: Understanding AI Technologies
   • 2.1 Overview of Machine Learning
   • 2.2 Natural Language Processing (NLP)
   • 2.3 Deep Learning and Neural Networks
   • 2.4 AI-Driven Analytics
   Module 3: Data Collection and Analysis
   • 3.1 Gathering Customer Data
   • 3.2 Data Quality and Integrity
   • 3.3 Analyzing Data for Insights
   • 3.4 Applying Insights to Enhance Customer Service
   Module 4: Implementing AI Solutions
   • 4.1 AI Solutions for Customer Service
   • 4.2 Integration into Customer Service Systems
   • 4.3 Training and Change Management
   • 4.4 Measuring the Impact of AI on Customer Service
   Module 5: Optimizing Customer Experiences
   • 5.1 Using AI to Create Personalized Customer Interactions
   • 5.2 Increasing Service Efficiency with AI
   • 5.3 Case Studies: Successful AI Implementations in Customer Service
   Module 6: Ethical Considerations and Trust
   • 6.1 Ethical AI Use in Customer Service
   • 6.2 Building Trust through Transparency
   • 6.3 Compliance with Data Privacy Regulations
   Module 7: Future of AI in Customer Service
   • 7.1 Emerging Trends and Advancements in AI Technologies
   • 7.2 Innovative Use Cases for AI in Customer Service
   • 7.3 Preparing for AI Evolution in Customer Service
   • 7.4 Ethical and Societal Considerations
   Module 8: Creating an AI Strategy for Your Organization
   • 8.1 Developing Strategic Plan for AI Implementation and Evolution
   • 8.2 Cultivating an AI-Driven Culture
   • 8.3 Overcoming Challenges and Measuring Success
   Optional Module: AI Agents for Customer Service
   • 1. What Are AI Agents
   • 2. Types of AI Agents
   • 3. Applications and Trends of AI Agents in Customer Service
   Tools you will explore
   • Zendesk
   • Freddy AI
   • Octane AI
   • Rul.ai

Online proctored exam included, with one free retake.
Exam format: 50 questions, 70% passing, 90 minutes, online proctored exam

Self study materials are available for 365 days.