AI+ Customer Service™
- Tijdsduur
AI+ Customer Service™
Startdata en plaatsen
Train IT Now B.V. biedt haar producten standaard aan in de volgende regio's: Amsterdam, Apeldoorn, Drachten, Eindhoven, Groningen, Rotterdam, Utrecht, Zoetermeer
Beschrijving
Enhance Customer Experiences: Employ AI-Powered Service Solutions
* Customer-Centric AI: Redefine service workflows with AI-powered personalization
* Practical Execution: Implement automation tools to optimize CX and satisfaction
* Ethical AI Integration: Covers trust-building and responsible AI practices
* Competitive Edge: Learn to enhance communication and service delivery at scale
Course Overview
* Course Introduction Preview Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
* 1.1 Overview of AI
* 1.2 Relevance of AI in Customer Service Module 2: Understanding AI Technologies
* 2.1 Overview of Machine Learning
* 2.2 Natural Language Processing (NLP)
* 2.3 Dee…
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Enhance Customer Experiences: Employ AI-Powered Service Solutions
* Customer-Centric AI: Redefine service workflows with AI-powered
personalization
* Practical Execution: Implement automation tools to optimize CX
and satisfaction
* Ethical AI Integration: Covers trust-building and responsible AI
practices
* Competitive Edge: Learn to enhance communication and service
delivery at scale
Course Overview
* Course Introduction Preview Module 1: Introduction to Artificial
Intelligence (AI) in Customer Service
* 1.1 Overview of AI
* 1.2 Relevance of AI in Customer Service Module 2: Understanding
AI Technologies
* 2.1 Overview of Machine Learning
* 2.2 Natural Language Processing (NLP)
* 2.3 Deep Learning and Neural Networks
* 2.4 AI-Driven Analytics Module 3: Data Collection and
Analysis
* 3.1 Gathering Customer Data
* 3.2 Data Quality and Integrity
* 3.3 Analyzing Data for Insights
* 3.4 Applying Insights to Enhance Customer Service Module 4:
Implementing AI Solutions
* 4.1 AI Solutions for Customer Service
* 4.2 Integration into Customer Service Systems
* 4.3 Training and Change Management
* 4.4 Measuring the Impact of AI on Customer Service Module 5:
Optimizing Customer Experiences
* 5.1 Using AI to Create Personalized Customer Interactions
* 5.2 Increasing Service Efficiency with AI
* 5.3 Case Studies: Successful AI Implementations in Customer
Service Module 6: Ethical Considerations and Trust
* 6.1 Ethical AI Use in Customer Service
* 6.2 Building Trust through Transparency
* 6.3 Compliance with Data Privacy Regulations Module 7: Future of
AI in Customer Service
* 7.1 Emerging Trends and Advancements in AI Technologies
* 7.2 Innovative Use Cases for AI in Customer Service
* 7.3 Preparing for AI Evolution in Customer Service
* 7.4 Ethical and Societal Considerations Module 8: Creating an AI
Strategy for Your Organization
* 8.1 Developing Strategic Plan for AI Implementation and
Evolution
* 8.2 Cultivating an AI-Driven Culture
* 8.3 Overcoming Challenges and Measuring Success Optional Module:
AI Agents for Customer Service
* 1. What Are AI Agents
* 2. Types of AI Agents
* 3. Applications and Trends of AI Agents in Customer Service
Tools you will explore
* Zendesk
* Freddy AI
* Octane AI
* Rul.ai
Exam: 50 questions, 70% passing, 90 minutes, online proctored exam
Instructor-led OR Self-paced course + Official exam + Digital badge
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