Info Support Way of Working Part 2

Reflect on your first project experience and gain insight in why we work the way we do

Description

Info Support Way of Working – Part 2 is the second training day for starters at Info Support and builds on the foundation laid in Part 1. This training focuses on reflecting on early project experiences and translating those insights into concrete actions and professional growth. Participants learn how to effectively contribute to project teams by applying Info Support’s way of working in practice. The emphasis lies on collaboration, managing expectations, taking ownership of artefacts and responsibilities, and consciously developing oneself as a consultant. Through reflection, interactive exercises, and practical frameworks, starters gain more grip on their role, impact, and development path within Info Support .

Learning Goals

• Explain how Sprint Goals relate to Product Goals [Analyze]
• Identify business benefits needed in relation to given contract [Analyze]
• Identify team capabilities related to given business benefits [Analyze]
• Describe ways to build a stable team [Understand]

Subjects

Participants reflect on their first project experiences using structured reflection methods. These reflections are used to translate experiences into insights and concrete actions that clarify their role, impact, and next steps within a project team.

This topic focuses on working with key project artefacts such as technical debt, architecture and architectural decisions, and requirements including user stories and definitions of ready and done. The Info Support Essence is used as a guiding framework for reasoning about quality, progress, and sustainability.

Participants learn how to communicate effectively in written, face-to-face, and remote settings, how to build trust and psychological safety within teams, and how to improve collaboration in day-to-day project work.

Stakeholder management is introduced as a core consulting skill, covering stakeholder identification, understanding interests, and applying practical communication and influencing techniques.

The training concludes with an overview of the Info Support Consultant Development Path, providing insight into growth expectations, competencies, and impact across career stages, and helping participants define concrete personal development actions.