ITIL Foundation
- Tijdsduur
ITIL Foundation
Opleiderscore:
Startdata en plaatsen
Beschrijving
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New and changed concepts, principles, models and processes of ITIL Foundation
This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. Previous version of ITIL (Service Management) consisted of two books to cover the theory. Currently five books are needed to describe the added value and use of service management.
DURATION AND STUDY LOAD
This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. This 3-days training course is needed to provide a high quality course that directly and fully covers ITIL foundation level and to increase your potential for success on the exam. In addition to the trainingcour…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Meer weten over de onderwerpen die aan bod komen en de vereiste voorkennis? Neem vrijblijvend contact met ons op.
New and changed concepts, principles, models and processes of ITIL Foundation
This new version of ITIL contains a lot of new and changed
concepts, principles, models and processes. Previous version of
ITIL (Service Management) consisted of two books to cover the
theory. Currently five books are needed to describe the added value
and use of service management.
DURATION AND STUDY LOAD
This new version of ITIL contains a lot of new and changed
concepts, principles, models and processes. This 3-days training
course is needed to provide a high quality course that directly and
fully covers ITIL foundation level and to increase your potential
for success on the exam. In addition to the trainingcourse an
average of 12 hours study should be spend in order to be fully
prepared for the exam (exam is not included).
GOAL
After completion of this course the attendee knows and
understands:
- The importance of IT services and managing IT infrastructure for
the business and how delivering IT services will add and create
value for the business;
- Service-, organization- and process-based working methods;
- The IT service life cycle;
- The key concepts, principles, models and processes within the
several phases of the IT service life cycle (service st…
Blijf op de hoogte van nieuwe ervaringen
Deel je ervaring
Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.