ITIL 4 Foundation

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This 2 (two) days ITIL® 4 FOUNDATION course presents the basic concepts, practices, activities, challenges, and benefits manifested throughout the service lifecycle based on the ITIL service value system (SVS) and the four dimensions model on ITIL framework. The course is prepared to fulfil the needs of professionals which want to know the fundamentals of ITIL framework, and certify themselves on ITIL® 4 FOUNDATION level.

TRAINING METHODOLOGY

The training is delivered in a classroom training model and through:

• Presentation of the subjects, content and group discussions;
• Exercises and quizzes along the course;
• Mock/Simulation exam as preparation for the completion of the certification exam.

AUDIENCE

This course and the ITIL Foundation certification is aimed to:

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization;
• IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme;
• May include but is not limited to, IT professionals, business managers and business process owners.

INCLUDED:

• Training in English language.
• Course manual in English, containing with checkpoints & Sample Mock Exams.
• Behaviour Participation Certificate of 14 CPD/CPE credits.
• Certification exam.
• Certification Diploma after successful examination and formal process registration. This process has no associated cost.
• Coffee break in the morning and afternoon

NOT INCLUDED:

• Lunch.

PROGRAM

1. Course introduction
2. Introduction to ITIL 4 and key concepts of service management
3. ITIL guiding principles
4. The four dimensions of service management
5. ITIL service value system
6. Activities of the Service Value Chain (SVC)
7. ITIL practices & Service Value Chain (SVC) integration
8. Mock exam simulation & ITIL 4 Foundation official exam

LEARNING OBJECTIVES

With this course is intended that the trainees gain knowledge and understanding in the following subjects and have a successful completion of the education and examination components related to this certification:

• Understand the key concepts of service management
• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system
• Understand the activities of the service value chain, and how they interconnect
• Know the purpose and key terms of 18 ITIL practices
• Understand 7 ITIL practices