USM Foundation English

The USM Foundation training course can be taken online or in class.

Classroom training takes place in Utrecht, The Hague, Amersfoort, Amsterdam or Eindhoven. In-company training or customisation is also possible. Above are the training options currently scheduled on the basis of open enrolment. Is your preferred location not listed? Then please contact us and ask about the possibilities.

Organizations that want their management organization to work in a uniform way, according to the latest insights, with an easy to learn and logical working method. The target group consists of all organizations that strive for Service Excellence and customer orientation. Participants are both the managers responsible for the organizational improvement project as well as employees who must learn to work in an organization that uses the USM method.

The USM Foundation training provides insight into a standardized management system that allows a service organization to manage its people, resources, methods and services with just 5 processes and 8 automatable workflows.

Description USM Foundation English
USM means Unified Service Management. USM is a standardized management system with which a service organization manages its people, resources, practices and services with just five processes and eight automatable workflows. The method is applicable to any type of service.

What makes USM special?Practices of service organizations are frequently based on the practices of others (best practices). These practices are then incorporated into popular frameworks such as ITIL and COBIT. The use of frameworks or practices is useful but a more sustainable approach is based on principles. The USM method was developed on the basis of principles. An organization can use USM to set up its management and operating procedures in a simple manner.

Complete packageUnlike a best practice such as ITIL, USM offers a complete package on the basis of which services of an organization can be organized and managed. This includes process descriptions, procedures, workflows, specified organizational structures, tooling, job profiles, implementation manuals and self-assessment facilities.

Where to apply USM?USM is a method for universal service management, developed for all service and facility organizations such as building management, IT, human resources, etc., but also for all forms of primary services such as telecom providers and municipalities. This way, USM supports a solid and sustainable Enterprise Service Management strategy. Standardization of the management system is the key to success!

Content Training USM Foundation English
The USM training emphasizes the process-oriented design of the service organization and its way of working, based on the belief that processes are the shortest and most efficient path to the goal relevant to the customer.

Training program
During this course, the participant will learn to handle the following service management aspects:

• Methods versus practices (frameworks)• Primary versus secondary task areas• The layout of the facility domain• The service lifecycle• The definition, structure, and characteristics of a service• Maturity models and value chains in service management• Distinctions between task areas and organizational structures• The assets of a service provider• Structure of a process• Management of practices through procedures and work instructions• Process modeling• Distinction between functions and processes• Process management and line management• Project management in a process-oriented organization• Workflow management• Standardization of working methods• Setting up a workflow tool• The 5 processes of the USM process model• Implementation of USM based on internal and external requirements• Monodisciplinary application (economy of scale)• Interdisciplinary application (economy of scope)

Exam USM Foundation English (optional)
The training course will prepare you for the USM exam. The exam consists of 40 multiple choice questions and is administered online. Participants have passed the exam if they have answered at least 26 questions correctly.Candidates are required to identify themselves to the invigilator and have one hour to complete the exam. Assistive devices are not permitted during the exam.The examination is excluded from the price. The cost of the examn are € 250,-The exam will be scheduled for you by appointment.

Practical information
The Unified Service Management training is offered to you by the IT Management Group as an accredited USM training partner. The duration of the USM Foundation training is two days. The cost for the USM training is €1450,-. This price includes course materials, exam, coffee, tea and lunch and excludes VAT.

The training is based on a digital set of training materials. In addition, you will be provided with the USM Foundation book.