IT Business Relationship Manager E-Learning

Algemene omschrijving

This e-learning contains the course materials.

This e-learning provides a comprehensive foundation for Business Relationship Managers (BRM) at all levels, focusing on the BRM role and how effective BRM disciplines can positively impact business results.

Doelgroep

The ITIL 4 Specialist: Business Relationship Management module is designed for IT professionals responsible for building and maintaining relationships between service providers, consumer organizations, and their stakeholders.

Leerdoelen

By completing this e-learning, you will gain the following knowledge and skills:

• Purpose, objectives, and challenges of BRM practice.
• IT Business Relationship Organisational Model.
• Integrated Business Relationship Management Framework (iBRMF) and critical skills.
• BRM planning and creation tools.
• Value-based project assessment.
• Role of IT Business Relationship Manager in Organisational Change Management.

Exam Information:

• Format: Multiple choice.
• Questions: 50.
• Passing Score: 65% (26 marks).
• Duration: 60 minutes.

Voorkennis

You do not need any prior knowledge to access this e-learning.

Onderwerpen

• Module 1: Introduction to Business Relationship Management.
• Module 2: Introduction to the IT Business Relationship Maturity Model.
• Module 3: Introduction to the Integrated Business Relationship Management Framework (iBRMF).
• Module 4: Skills to Use Across the iBRMF.
• Module 5: iBRMF: Business and IT Strategy.
• Module 6: iBRMF: Customer Engagement.
• Module 7: iBRMF: Plan, Build, Test, Deploy
• Module 8: iBRMF: Operational Excellence
• Module 9: iBRMF: Continual Improvement.
• Module 10: Business and Capability Roadmapping.
• Module 11: Organisational Change Management.