ServiceNow Discovery Fundamentals [SNDF]

OVERVIEW

Lay the groundwork for mature infrastructure operations management.

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

Virtueel en Klassikaal™

Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen.

OBJECTIVES

A combination of course content and lab work will help attendees learn to:

• Understand the big picture of the ServiceNow Discovery solution
• Configure MID Servers
• Work with Credentials

- Configure Discovery to find

- Linux and Windows Servers

- Network Devices

- Applications

• Extend Discovery with custom

- Horizontal Discovery Patterns

- Application Discovery Patterns

• Learn common troubleshooting techniques

AUDIENCE

The ServiceNow Discovery Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with Discovery. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

• ServiceNow Implementer
• ServiceNow System Administrator

CERTIFICATION

At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery.

CONTENT

Module 1: Overview

Lab 1.1: Discovery and CMDB Tour

Module 2: MID Server

Lab 2.1: MID Server Installation Validation

Module 3: Running Discovery

Lab 3.1: Running Discovery

Module 4: Credentials and Behaviors

Lab 4.1: Windows Discovery

Lab 4.2: Linux Discovery

Lab 4.3: Behaviors

Lab 4.4: Router Discovery

Module 5: Phases, Probes, and Classifications

Lab 5.1: Ports Probes and IP Services

Lab 5.2: Classifications and Trigger Probes

Lab 5.3: CI Identification Troubleshooting

Module 6: Application Mapping

Lab 6.1: Process Classification

Lab 6.2: Process Classification and Identification

Lab 6.3: Application to Application Mapping

Module 7: Asset, CI, and File-based Discovery

Lab 7.1: Asset and CI Relationships

Module 8: Horizontal Discovery Patterns

Lab 8.1: Extend Windows OS – Servers Pattern

Lab 8.2: Extend Linux Server Pattern

Lab 8.3: New SNMP Classifier and Discovery Pattern

Lab 8.4: Remaining Firewall Requirements

Module 9: Application Discovery Patterns

Lab 9.1: Application Discovery Pattern

Lab 9.2: More Mongoose Requirements

Lab 9.3: Troubleshooting the Pattern

Module 10: Configuration Management

Lab 10.1: CMDB Health Properties

Lab 10.2: CMDB Health Dashboard

Lab 10.3: Hardware Configuration Management

Lab 10.4: Application Configuration Management