ITIL® 4 Practitioner: Service Configuration Management E-Learning with Exam [E-ITIL4P-PIC-SCM-GEL]

OVERVIEW

The ITIL Practitioner: Service Configuration Management course ensures that accurate and reliable information about the configuration of services and the configuration items that support them is available when and where it is needed. This includes information on how configuration items are configured and the relationships between them. This practice course is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels. maximizing value from the Service Configuration Management practice area.

Partner Statement

The ITIL® 4 Practitioner: Service Configuration Management course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

OBJECTIVES

What will you learn by taking this course?

ITIL 4 Practitioner: Service Configuration Management enables professionals to:

• Key concepts of the Service Configuration Management Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model

CONTENT

Module 0 – Welcome to ITIL 4 Service Configuration Management Practice

Module 0 introduces you to the main course features:

• Introduction to the certification program
• Course navigation video
• Course guide: Exam information, FAQs, and lesson plan

Module 1 – Purpose and key concepts

In module 1 we look at some key concepts in the service configuration management practice. There are three core chapters in this module. We begin by looking at the purpose of the service configuration management practice in chapter 1. In chapter 2, we learn about the key processes of the practice. In chapter 3, we discover the practice success factors, or PSFs, and the key metrics by which they’re measured.

Module 2 – Value streams, processes and people

In module 2, we look at the practice’s value streams, processes and people. There are three core chapters in this module. In chapter 1, we discover the processes found in the service configuration management practice. In chapter, 2 we look at value streams and the important role they play in stakeholder satisfaction. In the last core chapter of module 2, we look at the organizational structure of the practice as well as the roles and responsibilities of the people that work in the practice environment.

Module 3 – Support, development and success of the practice

In module 3, we look at what needs to be put in place for the support, development and success of the practice. There are four core chapters in the module. In chapter 1, we look at tools and automation. Then we discuss the role of partners and suppliers in the practice in chapter 2. In chapter 3, we look at how to assess and develop practice capability, and in chapter 4 we explore recommendations to ensure the service configuration practice is successful.

Module 4 – The practice exams

Module 4 contains two practice tests provided by PeopleCert.

Module 5 – ITIL 4 Service Configuration Management Practice wrap-up

Module 5 provides information on booking the exam and other courses of interest.