Humanising IT Foundation e-Learning - Including exam

Versterk je IT-diensten met Humanising IT™ Foundation: leer mensgericht ontwerpen, verhoog gebruikerservaring en bereid je voor op het officiële HIT Global-examen.

De Humanising IT™ Foundation training helpt IT-professionals om mensgerichte ontwerpprincipes te integreren in IT Service Management. De cursus richt zich op het verbeteren van gebruikerservaringen, verhogen van productiviteit, verlagen van kosten en stimuleren van innovatie binnen IT-diensten. Deelnemers leren design thinking en andere technieken toepassen om IT-processen beter af te stemmen op de behoeften van gebruikers. Na afronding zijn zij optimaal voorbereid op het officiële Humanising IT™ Foundation examen van HIT Global.


*  1 month access to the Humanising IT™ app
*  Self-Paced Online Modules
*  "Human-centred design for IT service management " e-Book
*  Humanising IT™ Foundation Exam Voucher
*  Publishable Digital Certification Badge
* The eLearning is available in English amd French: English language is delivered by default and French language is available in advance upon request
* Approximately 8 hours of content learning, consisting of a number of gates and 3 Runways (just over 30 sections/topics)
* Tips & Tricks

The Humanising IT™ Foundation course is designed to empower IT professionals across strategic and operational levels, providing practical knowledge on integrating human-centred design principles into IT service management. This training promotes a user-focused approach, ensuring that IT services are designed and delivered with the human experience at the core. Through Humanising IT™, participants will learn methods to enhance user satisfaction, increase productivity, reduce costs, and drive innovation.

The Humanising IT™ Foundation course is ideal for all IT professionals, from service desk analysts to Chief Information Officers (CIOs), regardless of role or experience level. This training is designed for those who seek to advance their expertise in IT service design by employing innovative, human-focused approaches.

Upon completion of the self-study course, you will be optimally prepared for the official examination on Humanising IT™ Foundation by HIT Global.


CONTENT The primary objectives of the Humanising IT™ Foundation course include:


* Equipping IT professionals with the skills to apply human-centred design principles in ITSM.
* Enabling participants to develop a user-focused, experience-centric approach to service design and delivery.
* Providing tools and frameworks, such as design thinking, to integrate user-centric methodologies into IT processes.
* Improving participant capabilities in problem-solving, innovation, and adaptability in IT service delivery.
* Preparing participants for a globally recognised certification in Humanising IT™ to enhance their professional credentials and career progression.