ITIL 4 Strategist: Direct, Plan & Improve (including exam!)
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ITIL 4 Strategist: Direct, Plan & Improve
The ITIL 4 Strategist: Direct, Plan & Improve training is an interesting follow-up module after you have obtained an ITIL 4 Foundation certificate. If your daily work involves planning, assessing and improving products and services, planning activities, managing organizational changes and/or the link with governance, risk and compliance, then the Direct, Plan & Improve a suitable workout for you.
ITIL 4 Strategist Direct, Plan & Improve DPI course description
The scope of the ITIL 4 Strategist Direct, Plan & Improve DPI training covers the practical skills needed to create a 'learn and improve' organization with a strong and effective strategic di…
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ITIL 4 Strategist: Direct, Plan & Improve
The ITIL 4 Strategist: Direct, Plan & Improve training is an interesting follow-up module after you have obtained an ITIL 4 Foundation certificate. If your daily work involves planning, assessing and improving products and services, planning activities, managing organizational changes and/or the link with governance, risk and compliance, then the Direct, Plan & Improve a suitable workout for you.
ITIL 4 Strategist Direct, Plan & Improve DPI course description
The scope of the ITIL 4 Strategist Direct, Plan & Improve
DPI training covers the practical skills needed to create a 'learn
and improve' organization with a strong and effective strategic
direction.
Attention is paid to the influence and impact of Agile and Lean
ways of working and how these can be used to the benefit of an
organization.
As planning and continuous improvement are universal competences,
this module / certification is part of both ITIL Managing
Professional and ITIL Strategic Leader.
ITIL 4 Strategist Direct, Plan & Improve DPI Topics
- The key concepts of direct, plan & improve
- The scope of what is to be directed and/or planned, and how to use key principles and methods of direction and planning in that context
- The role of governance, risk and compliance (GRC) and how to integrate the principles and methods into the service value system
- How to use the key principles and methods of continual improvement for all types of improvements
- How to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- How to use the key principles and methods of measurement and reporting in direction, planning and improvement
- How to direct, plan and improve value streams and practices
ITIL 4 Strategist Direct, Plan & Improve DPI target audience
IT service management professionals, especially managers at all levels, and those involved in continuous service improvement.
ITIL 4 Strategist Direct, Plan & Improve DPI requirements
To be able to take the ITIL 4 Strategist Direct Plan and Improve exam, you must be in possession of the ITIL® 4 Foundation certificate. In addition, you must complete the ITIL 4 Strategist Direct Plan and Improve training at an accredited training institute.
ITIL 4 Strategist Direct, Plan & Improve DPI trainingduur
The ITIL 4 Strategist: Direct, Plan & Improve DPI course lasts 3 days.
ITIL 4 Strategist Direct, Plan & Improve training duration
ITIL 4 Strategist DPI day 1:
- The key concepts of direct, plan & improve
- The scope of what is to be directed and/or planned
- The role of governance, risk and compliance
ITIL 4 Strategist DPI day 2:
- The key principles and methods of continual improvement
for all types of improvements - The key principles and methods of communication and organizational change management to DPI
- The key principles and methods of measurement and reporting in DPI
ITIL 4 Strategist DPI day 3:
- How to direct, plan and improve value streams and practices
- Exam preparation, mock exam, and exam
Exam details
90 minutes, 40 multiple choice questions. Passes 28/40 - 70% The exam is included in the course fee.
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