Conversation Design: writing for chatbots (Digital Transformation / Customer Service)

Type product
Trainer
Hans van Dam
Logo van Robocopy Conversational Academy
Opleiderscore: starstarstarstarstar_half 9,3 Robocopy Conversational Academy heeft een gemiddelde beoordeling van 9,3 (uit 6 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

9,5
Gemiddeld cijfer voor Conversation Design: writing for chatbots (Digital Transformation / Customer Service)
Gebaseerd op 2 ervaringen Lees alle ervaringenchevron_right
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Dewi Lammerding
Manager Digital Service
10
Conversation Design: writing for chatbots (Digital Transformation / Customer Service)

"Fijn en nuttig om de wereld van conversational design in te duiken. Iets wat echt een expertise is kom ik steeds meer achter. De video’s zijn goed te volgen en de methode is makkelijk om direct in te zetten op het werk. " - 20-05-2019 11:52

"Fijn en nuttig om de wereld van conversational design in te duiken. Iets wat echt een expertise is kom ik steeds meer achter. De video’s zij… alles lezen - 20-05-2019 11:52

Beschrijving

Become a Certified Conversation Designer

In the Conversational Academy, you will learn to write dialogue that makes chatbots and voice assistants helpful, natural and persuasive. It doesn't matter which industry you are in or which technology you use.

  • The Conversation Design course is entirely online and self-paced. You decide how much time you wish to spend on it. On average, our participants earn their certification within a month.
  • Over 30 video lectures define the main curriculum. As the field evolves, more content will be added. Additionally, as a member of the Conversational Academy, you’ll have access to all of the downloadable templates and canvases. This allows you to apply everything you learn to your own project or case.
  • When you successfully complete the final exam you will earn your certificate that you can proudly display on your Linkedin profile.
  • As a bonus, we have created a network of conversation designers. Graduates…

Lees de volledige beschrijving

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Become a Certified Conversation Designer

In the Conversational Academy, you will learn to write dialogue that makes chatbots and voice assistants helpful, natural and persuasive. It doesn't matter which industry you are in or which technology you use.

  • The Conversation Design course is entirely online and self-paced. You decide how much time you wish to spend on it. On average, our participants earn their certification within a month.
  • Over 30 video lectures define the main curriculum. As the field evolves, more content will be added. Additionally, as a member of the Conversational Academy, you’ll have access to all of the downloadable templates and canvases. This allows you to apply everything you learn to your own project or case.
  • When you successfully complete the final exam you will earn your certificate that you can proudly display on your Linkedin profile.
  • As a bonus, we have created a network of conversation designers. Graduates of the Conversational Academy can share knowledge, tips, insights, and opportunities with one another in this online community.

About the field
Conversation Design is a relatively new profession, yet companies are experiencing the necessity more and more. To support this development, Robocopy aims to promote and develop the role of the conversation designer. Doing so, Robocopy is acknowledged and trusted by large tech companies, voice- and chatbot experts, technological platforms, leaders in AI, and other key players in the industry, to develop high-quality curriculum and thus train high-quality Conversation Designers. The method we teach has been successfully used in over hundreds of uses and cases, improving conversations between humans and bots.

When you have obtained the certificate, it represents a high level of skill that is respected and recognized in the field. 

About the course
In the Conversational Academy, you will learn to write dialogue that makes chatbots and voice assistants helpful, natural and persuasive. Once you learn the core principles from Robocopy’s Conversational Academy, you can apply them within any industry and any technology. 

During the course, you will first learn about the human and artificial brain as we dive into psychology and technology. Then, you will learn how to apply this knowledge into the field of chatbots and voice assistants using clever copywriting techniques. You’ll be an expert in persuasive writing, using discourse markers, creating flowcharts and much more.

Curriculum

The curriculum continues to grow as developments and new demands arise. As an enrolled participants, you'll gain access to new content as it gets added. 
To give you a sense of the topics covered, see the list below:

Introduction

  • What is Conversation Design?
  • Psychology of Conversations
  • Understanding Scenarios

 

Process

  • The Conversation Design Process
  • Explore tech
  • Explore Operations
  • Identify User Personas
  • Why Create a Bot Persona?
  • How to Create a Bot Persona
  • Chatting Style
  • Identify Use Cases
  • Conversation Design Canvas
  • Setting the Scene
  • User Needs
  • Bot Needs
  • Sample Dialogue
  • Flowchart
  • Expert Rewrite
  • Wizard of Oz Testing
  • Intent Recognition
  • Long Tail
  • Repair Flow

 

Copywriting Techniques

  • How to Write Prompts
  • Turn-taking
  • Explicit & Implicit Confirmations
  • Prompt Verbosity
  • Barge-in
  • Empathy
  • Tapering
  • Write User-Centric
  • Jenga Technique

 

9,5
Gemiddeld cijfer voor Conversation Design: writing for chatbots (Digital Transformation / Customer Service)
Gebaseerd op 2 ervaringen
starstarstarstarstar
Dewi Lammerding
Manager Digital Service
10
Conversation Design: writing for chatbots (Digital Transformation / Customer Service)

"Fijn en nuttig om de wereld van conversational design in te duiken. Iets wat echt een expertise is kom ik steeds meer achter. De video’s zijn goed te volgen en de methode is makkelijk om direct in te zetten op het werk. " - 20-05-2019 11:52

"Fijn en nuttig om de wereld van conversational design in te duiken. Iets wat echt een expertise is kom ik steeds meer achter. De video’s zij… alles lezen - 20-05-2019 11:52

Tessa Kok
starstarstarstarstar_half
Tessa Kok
Conversation designer
9
Conversation Design: writing for chatbots (Digital Transformation / Customer Service)

"Je doorloopt in deze training het hele conversation design-proces en wordt hierin goed begeleid. De trainers zijn ontzettend gemotiveerd om al hun kennis en ervaring met je te delen. Wat ik ook heel fijn vond was de afwisseling tussen ‘klassikale’ uitleg en zelf aan de slag gaan. Zeker ook bonuspunten voor de gezellige sfeer! " - 17-05-2019 07:55

"Je doorloopt in deze training het hele conversation design-proces en wordt hierin goed begeleid. De trainers zijn ontzettend gemotiveerd om … alles lezen - 17-05-2019 07:55

Hans van Dam - Training conversation designers around the world
Hans van Dam
Training conversation designers around the world
10

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