ITIL Foundation: ITIL® 4 Foundation

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ITIL 4 brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on 'end-to-end service management from demand to value'. The new edition of ITIL 4 is th…

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Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: SIAM, VeriSM, ITIL Foundation, ITIL v4 en ITIL Overzicht.

Voor kortingen en staffelprijzen bezoek je de website van OEM Office Elearning Menu.
Offertes binnen 1 werkdag.

Bestel de ITIL® 4 Foundation OEM CertKit. Een dynamisch, uniek certificeringsvoorbereidingsproduct met 1 klik. OEM CertKit biedt de student leer- en certificeringsvoorbereidingstools die volledig zijn geïntegreerd in een op maat gemaakt leerbeheersysteem (LMS). Met OEM CertKit heeft de gebruiker toegang tot alle volgende producten vanuit één LMS. Volledig geïntegreerde producten omvatten: E-Learning (365 dagen),Examenquizzen, Tips, trucs en links en Virtuele LAB´s(indien beschikbaar(meerpijs))

ITIL 4 brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on 'end-to-end service management from demand to value'. The new edition of ITIL 4 is the first major update to ITIL since 2007 and is arguably a response to the emergence of newer service management frameworks such as VeriSM™, SIAM® and FitSM. It expands the previous version of ITIL V3 ('ITIL 2011') and provides a flexible basis to support organizations on their journey to the new world of digital transformation. ITIL 4 describes an operating model for the delivery of tech-enabled products and services. The documentation has been completely revised and streamlined to make it easier to read and enhanced with many practical examples. ITIL 4 also reflects recent trends in software development and IT operations and includes advice on how to apply philosophies such as Agile, DevOps and Lean in the domain of service management. Finally, ITIL 4 makes a point of being "a framework for service management" (as opposed to "IT service management"), reflecting the growing trend of applying service management best practices in the domain of enterprise and business services.

Inhoud

ITIL® 4 Foundation: Introduction
Course: 25 Minutes

Course Overview
What is ITIL®?
The ITIL® Certification Scheme
The ITIL® Foundation Exam
The ITIL® 4 Path
IT Service Management in the Modern World
Exercise: Describing the New ITIL® 4 Path
Knowledge Check: Introducing ITIL®

ITIL® 4 Foundation: Key Concepts of Service Management
Course: 40 Minutes

Course Overview
Understanding the Value Concept
Service Consumer Roles
Other Stakeholders in Value
Services and Products
Key Concepts of Service Relationships
The Service Relationship Model
Key Concepts of Creating Value with Services
Understanding Utility and Warranty
Exercise: Describing Service Management Concepts
Knowledge Check: Defining ITIL® 4 Service Management Concepts

ITIL® 4 Foundation: Key Concepts
Course: 31 Minutes

Course Overview
Dimension 1: Organizations and People
Dimension 2: Information and Technology
Dimension 3: Partners and Suppliers
Dimension 4: Value Streams and Processes
External Factors Influencing the Dimensions
Exercise: Describe the Four ITSM Dimensions
Knowledge Check: Identifying Dimensions of Service Management

ITIL® 4 Foundation: The Service Value System
Course: 24 Minutes

Course Overview
Describing the Service Value System
Inputs of the Service Value System
Outcome of the Service Value System
Components of the Service Value System
The Challenge of Silos
Exercise: Describing the Service Value System
Knowledge Check: Identifying Aspects of the Service Value System

ITIL® 4 Foundation: The Service Value Chain
Course: 26 Minutes

Course Overview
Service Value Chain Defined
Service Value Chain Activity: Plan
Service Value Chain Activity: Improve
Service Value Chain Activity: Engage
Service Value Chain Activity: Design & Transition
Service Value Chain Activity: Obtain/Build
Service Value Chain Activity: Deliver & Support
Value Streams and the Service Value Chain
Exercise: Describing the Service Value Chain
Knowledge Check: Defining Service Value Chain Activities

ITIL® 4 Foundation: The Guiding Principles
Course: 44 Minutes

Course Overview
Introducing the Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Exercise: The Seven Guiding Principles
Knowledge Check: Defining ITIL® 4 Guiding Principles

ITIL® 4 Foundation: General Management Practices
Course: 36 Minutes

Course Overview
Defining Practices
Overview of the ITIL® General Management Practices
Continual Improvement Practice
Information Security Management Practice
Relationship Management Practice
Supplier Management
Exercise: General Management Practices
Knowledge Check: Defining ITIL® 4 Management Practices

ITIL® 4 Foundation: Service Management Practices (Part 1)
Course: 45 Minutes

Course Overview
Availability Management
Capacity and Performance Management
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Exercise: Service Management Practices
Knowledge Check: Defining ITIL® 4 Service Management Practices

ITIL® 4 Foundation: Service Management Practices (Part 2)
Course: 56 Minutes

Course Overview
Release Management
Service Configuration Management
Service Continuity Management
Service Desk
Service Level Management
Service Request Management
Deployment Management
The Continual Improvement Model
Exercise: Service Management Concepts
Knowledge Check: Identifying ITIL® 4 Service Management Practices

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