ITIL® Capability Stream Certification Suite
Beschrijving
Good e-Learning is an award-winning online training provider, delivering market-leading digital courses to business and IT professionals around the globe.
Our fully-accredited online courses have won a significant amount of acclaim in recent years. We won the 'Outstanding Certification Product' prize at The Open Group Awards 2018, along with the 'Best Online Corporate Training Provider' award with CV-Magazine. More recently, Course Conductor awarded us the titles of 'ITIL Leader' and 'ITSM Leader'.
With a prescriptive and practical focus, this ITIL training suite is ideal for those who work with ITSM practices on the ground.
Students who take this course will learn:
- The value of effective ITSM for IT service providers and their customers
- An overview of the ITIL Service Lifecycle and how to apply each stage on the ground
- How to utilize the ITIL best practice framework in order to boost the quality, effect…
Veelgestelde vragen
Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.
Good e-Learning is an award-winning online training provider, delivering market-leading digital courses to business and IT professionals around the globe.
Our fully-accredited online courses have won a significant amount of acclaim in recent years. We won the 'Outstanding Certification Product' prize at The Open Group Awards 2018, along with the 'Best Online Corporate Training Provider' award with CV-Magazine. More recently, Course Conductor awarded us the titles of 'ITIL Leader' and 'ITSM Leader'.
With a prescriptive and practical focus, this ITIL training suite is ideal for those who work with ITSM practices on the ground.
Students who take this course will learn:
- The value of effective ITSM for IT service providers and their customers
- An overview of the ITIL Service Lifecycle and how to apply each stage on the ground
- How to utilize the ITIL best practice framework in order to boost the quality, effectiveness and efficiency of IT service management within any organization or industry
- Everything required to be a certified ITIL Expert
- Everything needed to pass all of the official ITIL Lifecycle Stream module exams
How to get certified
What you need to know about the ITIL Foundation exam:- The examination is multiple choice
- The examination is closed book
- The examination consists of 40 questions to be answered within 60 minutes
- To pass the exam you must score 26/40 (65%)
- Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)
- The examination is a complex multiple choice
- The examination is scenario-based and closed book
- The examination consists of 8 questions to be answered within 90 minutes
- To pass the exams you must score 28/40 (70%)
- Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary
- The exam is based on a case study
- Between eight and ten questions will be case study-based
- A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based
- To pass the exam you must score 35/50 (70%)
- Successfully passing the exam will earn delegates five credits towards ITIL Expert level
- Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)
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