ITIL® Capability Stream Certification Suite

This suite is ideal for anyone who works within an organization which has implemented ITIL, or is considering doing so. The package can also provide an excellent avenue for those pursuing careers in IT service management, as it can help fast track them to the level of ITIL Expert.
With a prescriptive and practical focus, this ITIL training suite is ideal for those who work with ITSM practices on the ground.

Students who take this course will learn:

• The value of effective ITSM for IT service providers and their customers
• An overview of the ITIL Service Lifecycle and how to apply each stage on the ground
• How to utilize the ITIL best practice framework in order to boost the quality, effectiveness and efficiency of IT service management within any organization or industry
• Everything required to be a certified ITIL Expert
• Everything needed to pass all of the official ITIL Lifecycle Stream module exams

How to get certified

What you need to know about the ITIL Foundation exam:

• The examination is multiple choice
• The examination is closed book
• The examination consists of 40 questions to be answered within 60 minutes
• To pass the exam you must score 26/40 (65%)

What you need to know about the ITIL Intermediate exams:

• Each Intermediate exam carries a different amount of ITIL credits (please check before you start your studies)
• The examination is a complex multiple choice
• The examination is scenario-based and closed book
• The examination consists of 8 questions to be answered within 90 minutes
• To pass the exams you must score 28/40 (70%)
• Candidates sitting an examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary

What you need to know about the ITIL Managing Across the Lifecycle (MALC) exam:

• The exam is based on a case study
• Between eight and ten questions will be case study-based
• A maximum of two questions will not be based on the case study. Each question will state clearly whether it is case study-based
• To pass the exam you must score 35/50 (70%)
• Successfully passing the exam will earn delegates five credits towards ITIL Expert level
• Candidates will have 120 minutes to complete the exam (those sitting the examination in a language other than their first language will have a maximum of 150 minutes and will be allowed to use a dictionary)