ITIL® 4 Managing Professional Transition + examen [ITIL4MP]

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Gemiddeld cijfer voor ITIL® 4 Managing Professional Transition + examen [ITIL4MP]
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Floor van Haaster
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ITIL® 4 Managing Professional Transition + examen [ITIL4MP]

"Goede training! ITIL 4 is totaal anders dan ITIL v3, maar meer bruikbaar binnen Agile/DevOps organisatie. Trainer (Karel Hoster) maakte elke ochtend ook gebruik van herhaling (van de stof die we gister behandelden) waardoor de theorie enorm goed bleef hangen. Ruimte voor delen van praktijkervaringen van de cursisten en discussie in de groep. Direct op de laatste dag training het examen was ook prettig." - 21-10-2019 10:43

"Goede training! ITIL 4 is totaal anders dan ITIL v3, maar meer bruikbaar binnen Agile/DevOps organisatie. Trainer (Karel Hoster) maakte elke… alles lezen - 21-10-2019 10:43

Startdata en plaatsen

placeNieuwegein (Iepenhoeve 5)
13 dec. 2021 tot 17 dec. 2021
Toon rooster
event 13 december 2021, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL185292.1
event 14 december 2021, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL185292.2
event 15 december 2021, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL185292.3
event 16 december 2021, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL185292.4
event 17 december 2021, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL185292.5
computer Online: VIRTUAL TRAINING CENTRE
13 dec. 2021 tot 17 dec. 2021
Toon rooster
event 13 december 2021, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL185292V.1
event 14 december 2021, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL185292V.2
event 15 december 2021, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL185292V.3
event 16 december 2021, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL185292V.4
event 17 december 2021, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL185292V.5
placeNieuwegein (Iepenhoeve 5)
21 feb. 2022 tot 25 feb. 2022
Toon rooster
event 21 februari 2022, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL199513.1
event 22 februari 2022, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL199513.2
event 23 februari 2022, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL199513.3
event 24 februari 2022, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL199513.4
event 25 februari 2022, 09:00-16:30, Nieuwegein (Iepenhoeve 5), NL199513.5
computer Online: VIRTUAL TRAINING CENTRE
21 feb. 2022 tot 25 feb. 2022
Toon rooster
event 21 februari 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199513V.1
event 22 februari 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199513V.2
event 23 februari 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199513V.3
event 24 februari 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199513V.4
event 25 februari 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199513V.5
placeGroningen (Helperpark 296)
21 mrt. 2022 tot 25 mrt. 2022
Toon rooster
event 21 maart 2022, 09:00-16:30, Groningen (Helperpark 296), NL199514.1
event 22 maart 2022, 09:00-16:30, Groningen (Helperpark 296), NL199514.2
event 23 maart 2022, 09:00-16:30, Groningen (Helperpark 296), NL199514.3
event 24 maart 2022, 09:00-16:30, Groningen (Helperpark 296), NL199514.4
event 25 maart 2022, 09:00-16:30, Groningen (Helperpark 296), NL199514.5
computer Online: VIRTUAL TRAINING CENTRE
21 mrt. 2022 tot 25 mrt. 2022
Toon rooster
event 21 maart 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199514V.1
event 22 maart 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199514V.2
event 23 maart 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199514V.3
event 24 maart 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199514V.4
event 25 maart 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199514V.5
placeNieuwegein NBC (Blokhoeve 1)
4 apr. 2022 tot 8 apr. 2022
Toon rooster
event 4 april 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199516.1
event 5 april 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199516.2
event 6 april 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199516.3
event 7 april 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199516.4
event 8 april 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199516.5
computer Online: VIRTUAL TRAINING CENTRE
4 apr. 2022 tot 8 apr. 2022
Toon rooster
event 4 april 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199516V.1
event 5 april 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199516V.2
event 6 april 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199516V.3
event 7 april 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199516V.4
event 8 april 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199516V.5
placeAmsterdam (Hoogoorddreef 5)
16 mei. 2022 tot 20 mei. 2022
Toon rooster
event 16 mei 2022, 09:00-16:30, Amsterdam (Hoogoorddreef 5), NL199520.1
event 17 mei 2022, 09:00-16:30, Amsterdam (Hoogoorddreef 5), NL199520.2
event 18 mei 2022, 09:00-16:30, Amsterdam (Hoogoorddreef 5), NL199520.3
event 19 mei 2022, 09:00-16:30, Amsterdam (Hoogoorddreef 5), NL199520.4
event 20 mei 2022, 09:00-16:30, Amsterdam (Hoogoorddreef 5), NL199520.5
computer Online: VIRTUAL TRAINING CENTRE
16 mei. 2022 tot 20 mei. 2022
Toon rooster
event 16 mei 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199520V.1
event 17 mei 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199520V.2
event 18 mei 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199520V.3
event 19 mei 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199520V.4
event 20 mei 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199520V.5
placeNieuwegein NBC (Blokhoeve 1)
20 jun. 2022 tot 24 jun. 2022
Toon rooster
event 20 juni 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199519.1
event 21 juni 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199519.2
event 22 juni 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199519.3
event 23 juni 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199519.4
event 24 juni 2022, 09:00-16:30, Nieuwegein NBC (Blokhoeve 1), NL199519.5
computer Online: VIRTUAL TRAINING CENTRE
20 jun. 2022 tot 24 jun. 2022
Toon rooster
event 20 juni 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199519V.1
event 21 juni 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199519V.2
event 22 juni 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199519V.3
event 23 juni 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199519V.4
event 24 juni 2022, 09:00-16:30, VIRTUAL TRAINING CENTRE, NL199519V.5

Beschrijving

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

Deze 5-daagse ITIL® 4 Managing Professional Transition training biedt IT leiders, praktijkmensen en ondersteunend personeel die al in het bezit zijn van de ITIL® v3 expert titel (of 17 punten hebben onder het ITIL® v3 schema) een overgang naar de ITIL® 4 Managing Professional titel.  Deelnemers krijgen een dieper inzicht in de belangrijkste concepten van het servicewaarderingssysteem dat succesvol beheer van moderne IT-ondersteunde services mogelijk maakt.  De cursus bereidt de deelnemers ook voor op het ITIL® 4 Managing Professional overgangsexamen dat leidt tot de toekenning van de ITIL® 4 Managing Professional status. De training is gebaseerd op het ITIL® 4 best practice service …

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: ITIL v4, ITIL Overzicht, ITIL Practitioner, ITIL Foundation en ITIL v3.

Ontdek de verschillende trainingsmogelijkheden bij Global Knowledge

Online of op locatie er is altijd een vorm die bij je past.

Kies op welke manier jij of je team graag een training wilt volgen. Global Knowledge bied je verschillende trainingsmogelijkheden. Je kunt kiezen uit o.a. klassikaal, Virtueel Klassikaal (online), e-Learning en maatwerk. Met onze Blended oplossing kun je de verschillende trainingsvormen combineren.

OVERVIEW

Deze 5-daagse ITIL® 4 Managing Professional Transition training biedt IT leiders, praktijkmensen en ondersteunend personeel die al in het bezit zijn van de ITIL® v3 expert titel (of 17 punten hebben onder het ITIL® v3 schema) een overgang naar de ITIL® 4 Managing Professional titel.  Deelnemers krijgen een dieper inzicht in de belangrijkste concepten van het servicewaarderingssysteem dat succesvol beheer van moderne IT-ondersteunde services mogelijk maakt.  De cursus bereidt de deelnemers ook voor op het ITIL® 4 Managing Professional overgangsexamen dat leidt tot de toekenning van de ITIL® 4 Managing Professional status. De training is gebaseerd op het ITIL® 4 best practice service value system dat is opgenomen in de nieuwste 2019 richtlijnen. 

This 5-day ITIL® 4 Managing Professional Transition course provides those IT leaders, practitioners and support staff who already hold the ITIL® v3 expert (or have 17 points under the ITIL® v3 scheme) with a transition to the ITIL® 4 Managing Professional designation.  Students will get a deeper understanding of the key concepts of the service value system that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL® 4 Managing Professional Transition examination which leads to the award of ITIL® 4 Managing Professional status. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

OBJECTIVES

The course will help students to understand: - 

  • Key IT service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand the digital product lifecycle in terms of value streams, goals and practices
  • Know how to drive customer value (the customer journey)
  • Know how to drive user value (the service user journey)
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 Managing Professional Transition examination

AUDIENCE

IT leaders, practitioners and support staff who already hold the ITIL® v3 expert (or have 17 points under the ITIL® v3 scheme)

CERTIFICATION

The Transition exam is included and covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve.

To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

Exam specs: 90 minutes, closed book, 40 question multiple choice where 28/40 (70%) is the pass mark.

NEXT STEP

 

CONTENT

Understand the key concepts of service management

Describe the key concepts of service relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Understand how the ITIL guiding principles can help an organization adopt and adapt service management               

Describe the nature, use and interaction of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Understand the purpose and components of the ITIL service value system            

Understand the activities of the service value chain, and how they interconnect 

Describe the purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

Understand how to plan and build a service value stream to create, deliver, and support services

Understand the concepts and challenges relating to the following across the service value system:

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction measurement

Understand planning and managing resources in the service value system:

  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting

Know how to design, develop and transition a value stream for new services using the following ITIL practices:

  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Control

Know how to provide user support value stream using the following ITIL practices:

  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
  • Know how to create, deliver and support services

Understand the use and value of the following across the service value system:

  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

Understand  concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT       

Understand the following terms:

  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation

Understand when the transformation to high velocity IT is desirable and feasible.

Understand the five mid-level goals associated with digital products – to achieve:

  • Valuable ideas – strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interaction between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements. "

Understand how high velocity IT relates to:

  • The service value system
  • The ITIL service value chain
  • The four dimensions of service management
  • The digital product lifecycle

Understand the digital product lifecycle in terms of value streams, goals and practices    

Understand which principles and concepts help understand the high velocity IT and know how to use them:

  • Organizational system
  • Systems thinking
  • Complexity thinking
  • Promise theory
  • Digital products
  • Design thinking
  • Service-dominant logic
  • Ethics
  • Work
  • Lean
  • Agile
  • DevOps
9
Gemiddeld cijfer voor ITIL® 4 Managing Professional Transition + examen [ITIL4MP]
Gebaseerd op 1 ervaring
starstarstarstarstar_half
Floor van Haaster
BIS Service Manager
9
ITIL® 4 Managing Professional Transition + examen [ITIL4MP]

"Goede training! ITIL 4 is totaal anders dan ITIL v3, maar meer bruikbaar binnen Agile/DevOps organisatie. Trainer (Karel Hoster) maakte elke ochtend ook gebruik van herhaling (van de stof die we gister behandelden) waardoor de theorie enorm goed bleef hangen. Ruimte voor delen van praktijkervaringen van de cursisten en discussie in de groep. Direct op de laatste dag training het examen was ook prettig." - 21-10-2019 10:43

"Goede training! ITIL 4 is totaal anders dan ITIL v3, maar meer bruikbaar binnen Agile/DevOps organisatie. Trainer (Karel Hoster) maakte elke… alles lezen - 21-10-2019 10:43

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

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