ITIL4 Foundation Training

Tijdsduur
Locatie
Op locatie, Online
Startdatum en plaats
Logo van Fruition Partners
Opleiderscore: starstarstarstarstar_half 9,3 Fruition Partners heeft een gemiddelde beoordeling van 9,3 (uit 3 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

Startdata en plaatsen

computer Online: Virtueel
13 jul. 2020 tot 14 jul. 2020
check_circle Startgarantie
placeFruition Partners. Patrijsweg 90, 2289 EX Rijswijk
18 feb. 2021 tot 19 feb. 2021
check_circle Startgarantie

Beschrijving

Description

ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and funct…

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Digitale transformatie, ITIL v4, Innovatiemanagement, Innovatie en Veranderen / Omgaan met Verandering.

Description

ITIL 4 Foundation is the entry level course for ITIL certification in IT Service Management (ITSM). The training course is designed as an introduction to ITIL 4 and enables you to understand a new way of looking at IT Service Management through a Service Value System. ITIL 4 brings IT Service Management up to date by reshaping many established ITSM practices in the wider context of customer experience, value streams, and digital transformation. An important part of the training is to link ITIL to new ways of working, such as Lean, Agile and DevOps.

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of this v3 knowledge is still very worthwhile and relevant!
ITIL 4 however takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps as mentioned above.
The disciplines covered in the training represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
This course includes handouts and references useful after the class, as well as practice sessions, exam strategies, and test-taking tips. The one-hour ITIL ® Foundation exam will be offered as an option on the last day of class.

You will…

This two-day training course prepares you for the exam leading to the ITIL 4 Foundation certificate. The ITIL 4 Foundation certificate is a requirement for taking any of the ITIL Managing Professional and ITIL Strategic Leader modules that lead up to the ITIL Master qualification.

At the end of this new two-day course, attendees will have an understanding of the following:
• High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model SVS model
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a primary focus on 18 of these
• Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Who should attend

Individuals at the start of their journey in Service Management; ITSM managers and aspiring ITSM managers; individuals working in other areas of IT (digital, product, development) with a strong interface with service delivery; existing ITIL qualification holders wishing to update their knowledge.

Conditions

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Exam information

The purpose of the exam is to assess if participants are able to demonstrate sufficient understanding of the ITIL 4 service management framework. The ITIL® 4 Foundation certificate is awarded on successful completion of the exam. The exam is closed book with forty (40) multiple choice questions. The pass grade is 65% (26 out of 40 questions). The exam lasts 60 minutes.

Training Details

• 2 days (9.00 am till 5:00 pm), 6 pm on second day if you select to do exam.
• Location: Rijswijk
• Cost: € 895,- (ex. VAT) Excluding exam voucher
• Includes: training materials (English)

Blijf op de hoogte van nieuwe ervaringen

Er zijn nog geen ervaringen.

Deel je ervaring

Heb je ervaring met deze cursus? Deel je ervaring en help anderen kiezen. Als dank voor de moeite doneert Springest € 1,- aan Stichting Edukans.

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Vraag nu gratis en vrijblijvend informatie aan:

Aanhef
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
(optioneel)
We slaan je gegevens op, en delen ze met Fruition Partners, om je via e-mail en evt. telefoon verder te helpen. Meer info vind je in ons privacybeleid.