2-Day Service Design Thinking Fundamentals Course (Certificate)

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2-Day Service Design Thinking Fundamentals Course (Certificate)

DesignThinkers Academy
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Opleiderscore: starstarstarstarstar_border 8,2 DesignThinkers Academy heeft een gemiddelde beoordeling van 8,2 (uit 12 ervaringen)

Tip: meer info over het programma, prijs, en inschrijven? Download de brochure!

9
Gemiddeld cijfer voor 2-Day Service Design Thinking Fundamentals Course (Certificate)
Gebaseerd op 1 ervaring Lees alle ervaringenchevron_right
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Ramon Lentink
Teamleider Beslissingsondersteunende Systemen
9
2-Day Service Design Thinking Fundamentals Course (Certificate)

"Goed:
- Veel laten ervaren en doen
- Theoretische onderbouwing
- Ideale locatie om ook veldwerk te doen
- hele diverse groep cursisten
Kon beter:
- vooraf gedeelde artikelen waren niet allemaal op te halen zonder abonnement" - 30-05-2024 08:48

"Goed: - Veel laten ervaren en doen - Theoretische onderbouwing - Ideale locatie om ook veldwerk te doen - hele diverse groep cursisten … alles lezen - 30-05-2024 08:48

Startdata en plaatsen

placeAmsterdam
25 nov. 2024 tot 26 nov. 2024
Toon rooster
event 25 november 2024, 09:00-17:00, Amsterdam
event 26 november 2024, 09:00-17:00, Amsterdam

Beschrijving

This high energy 2-day Fundamentals course in Amsterdam will give you a basic understanding of the Design Thinking principles, key tools & terminology. The focus of this course will be on hands-on and ‘Learning-by-Doing’ by using various tools like Stakeholder Mapping, Customer Journey Mapping and Prototyping.

This training has a Dutch variant with more session dates as well. Look at our profile, or email us about the possibilities.

Theory
On the first day, we will go through a short and interactive introduction to Service Design Thinking. What is it, where does it come from? What are the main ‘Schools of Thought’ within Service Design? What are the key case studies? What are the challenges…

Lees de volledige beschrijving

Veelgestelde vragen

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Nog niet gevonden wat je zocht? Bekijk deze onderwerpen: Design Thinking, Lean, Lean Startup, Grafische Vormgeving en Domain-Driven Design (DDD).

This high energy 2-day Fundamentals course in Amsterdam will give you a basic understanding of the Design Thinking principles, key tools & terminology. The focus of this course will be on hands-on and ‘Learning-by-Doing’ by using various tools like Stakeholder Mapping, Customer Journey Mapping and Prototyping.

This training has a Dutch variant with more session dates as well. Look at our profile, or email us about the possibilities.

Theory
On the first day, we will go through a short and interactive introduction to Service Design Thinking. What is it, where does it come from? What are the main ‘Schools of Thought’ within Service Design? What are the key case studies? What are the challenges? Where can you find more information?

'Learning by Doing'
The major part of the two days, however, will be spent on hands-on work on the case using the different tools. It is really ‘learning by doing’, because that is at the core of Design Thinking. The tools we will practice are fundamental in Design Thinking.

During the course you will be working on a general case but you can also bring in your own case or challenges and reflect during the course on how you would integrate design thinking in your own case.

You will practice the following tools

Stakeholder Mapping provides you with an overview of the ‘eco-system’ that you are exploring. Stakeholders are people, teams or organizations that directly or indirectly exchange ‘value’. The exchange of value is used as the basis to explore the underlying services provided by the stakeholders

Value Network Mapping creates insight in the exact values that are being exchanged between stakeholders. Using this tool, you already will get a more detailed insight into the services being provided by the stakeholders

Personas are used as the basis for Customer Journey Mapping. Finding out about the objectives, behavior, attitudes of people is very important for developing improvements or innovations of the services provided.

Customer Journey Mapping allows us to get a deeper insight into customer needs, perception, experience and motivation. It will answer questions like: What and why are people really trying to achieve? How are they trying to achieve this? What are they experiencing, feeling, while trying to reach the desired outcome?

Service Scenarios are used to visualize how a (newly designed) service is being experienced from a customer point of view. Simple visualization techniques are being introduced.

Prototyping is done to be able to test a service concept in a ‘low tech’ environment with relevant stakeholders. Prototyping can be done by building artifacts from cardboard or paper or by using Lego. Also, role play is a powerful way of prototyping.

9
Gemiddeld cijfer voor 2-Day Service Design Thinking Fundamentals Course (Certificate)
Gebaseerd op 1 ervaring
starstarstarstarstar_half
Ramon Lentink
Teamleider Beslissingsondersteunende Systemen
9
2-Day Service Design Thinking Fundamentals Course (Certificate)

"Goed:
- Veel laten ervaren en doen
- Theoretische onderbouwing
- Ideale locatie om ook veldwerk te doen
- hele diverse groep cursisten
Kon beter:
- vooraf gedeelde artikelen waren niet allemaal op te halen zonder abonnement" - 30-05-2024 08:48

"Goed: - Veel laten ervaren en doen - Theoretische onderbouwing - Ideale locatie om ook veldwerk te doen - hele diverse groep cursisten … alles lezen - 30-05-2024 08:48

Er zijn nog geen veelgestelde vragen over dit product. Als je een vraag hebt, neem dan contact op met onze klantenservice.

Download gratis en vrijblijvend de informatiebrochure

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