3-Week Online Employee Experience Design Thinking Course

How can you develop a strategic employee-focused vision for HR? How can you create employee engagement? Interesting challenges where you can use Design Thinking at its best.

Design Thinking is entering the world of Human Resources Management more and more. This interactive online course will equip you with the Design Thinking mindset and tools to design a human-centred organization, where people feel recognized, motivated and engaged.

During the online course, you will be working on an employee-focused challenge under live guidance of our skilled facilitators. With a combination of live Classroom Sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work. As a result you will be able to create value to your human resources management.

Program
With a combination of live classroom sessions, group assignments and homework you will gain practical knowledge and experience to apply Design Thinking in your daily work. The course consists out of 4 modules (8 sessions in total), focusing on the stages of Design Thinking: Discover, Define, Design, Deliver. Each week consists of interactive online classrooms sessions, followed by group work. A follow-up call will provide you with the opportunity to reconnect with one of your Facilitators to reflect on your experiences with implementing DT in your daily work. In small groups together with your fellow alumni you can share your struggles and/or insights and once again learn from each other. A follow-up call, will provide you with the opportunity to reflect on the Employee Experience Design and ask final questions to your facilitator. 

Key Benefits

• Learn how to innovate in HR and create a human-centred organization;
• Live and personal guidance from our expert facilitators;
• Identify the priority personas (e.g., a manager, a newly recruit, an experienced hire, etc.) and design HR policies and tools from the lens of these personas;
• Conduct a focused research within your organization to gather important insights, such as empathic interviews, focus groups or employee’s satisfaction surveys;
• Identify the moments that matter to the employees, and create rewarding Employee Journey Maps of their employment experience;
• Increase your confidence for remote & multi-disciplinary collaboration.

Our Approach
Over a 5-week period, you will meet with your fellow participants and coaches in 2-hour online classroom sessions. We strongly believe in learning-by-doing. The major part of this online course will consist of hands-on work on a general HR related case, using the different Design Thinking tools. You will work in co-creation in small teams to learn from each other and incorporate the knowledge and skills of participants

from diverse backgrounds and industries. The tools we will be using throughout the meet-ups are fundamental in Design Thinking and will teach you how to use empathy in designing new services for your end-user: the employee. Aside from guiding you through the Design Thinking process, our expert facilitators will share their experience and tricks on how to implement Design Thinking in HR. That way you can start applying Design Thinking straight away.

Participant Profile

• Teams working in HR departments from different industries who want to lead innovation and act more human-centered;
• Individuals from HR looking for new tools to structure their innovation and collaboration processes;
• Professionals in HR who want to stretch their creative problem solving skills;
• HR Managers who want to discover what Design Thinking can offer their team in being more employee-centered.